Shipping policy

SHIPPING POLICY

Order Processing

All orders are processed within 2–4 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once processed, estimated delivery time to the United States is 6–9 business days.

Order Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor the status of your shipment.

Shipping Delays

Delivery times are estimates only and may be affected by circumstances beyond our control, including:

  • Logistics delays
  • Weather conditions
  • Customs clearance procedures
  • High seasonal demand

If delays occur, we will make reasonable efforts to keep you informed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders that cannot be delivered due to incorrect or incomplete address information provided by the customer.

If a package is returned for this reason, the customer will be responsible for any reshipping fees.

Customs Duties, Taxes & Import Fees

Orders may be subject to customs duties, taxes, import fees, or other charges imposed by local authorities. These charges are the responsibility of the customer and are not included in the product price or shipping costs.

Lost or Stolen Packages

Once a package has been marked as delivered to the shipping address provided, we are not responsible for lost or stolen packages.

If you experience delivery issues, we recommend contacting the shipping carrier directly.

Exceptional Delays

In exceptional circumstances, delivery times may exceed the estimated timeframe. Such delays do not automatically qualify for a refund provided the order has been properly processed and shipped.

Contact

If you have any questions regarding your shipment, please contact us at: grippohands@gmail.com