Refund policy

RETURN & REFUND POLICY

Our return policy lasts 90 days from the date the customer receives the product. If more than 90 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be returned in its original packaging.
  • Proof of purchase is required.

Please do not send your return directly to the manufacturer.

Non-Returnable Items

Returns are not accepted for the following:

  • Gift cards
  • Downloadable software or digital products

Refunds

Once your return is received and inspected:

  • We will notify you by email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed and credited to your original payment method within a reasonable timeframe. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again.
  2. Contact your bank or credit card provider.
  3. If you still have not received your refund, please contact us at: grippohands@gmail.com

Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact us at: grippohands@gmail.com

Return Shipping

To initiate a return, please contact us by email first. We will provide the appropriate return instructions and return address.

  • Return shipping costs are the responsibility of the customer.
  • Original shipping costs are non-refundable.
  • If a refund is issued, return shipping costs may be deducted from the refund amount.

We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Additional Information

  • We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
  • This policy may be updated or modified at any time without prior notice.